Last updated: 30 September 2026.
Atlas of Home is an app for iPhone and iPad, sold through Apple’s App Store. Every purchase, whether a subscription or a one-time purchase, is billed by Apple to your Apple Account, so refunds are handled by Apple, not by us.
How to ask for a refund
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose “Request a refund”, pick the reason, and select the Atlas of Home purchase.
- Apple usually replies within 48 hours.
We cannot see your payment details and cannot issue App Store refunds ourselves, but if something went wrong we want to hear about it: email hi@atlasofhome.com.
Free trials and cancelling
If you start a free trial and do not want to be charged, cancel at least 24 hours before it ends: on your iPhone go to Settings, tap your name, then Subscriptions, then Atlas of Home. The same screen cancels a subscription at any time; it stays active until the end of the period you have paid for.
Your atlas after a refund or cancellation
Your family’s atlas is kept in your own iCloud, not with us. You can download everything in one file from the app at any time.
EU and UK consumer rights
Nothing here limits your statutory rights. Apple, as the seller of record, handles the right of withdrawal for App Store purchases.
Trader details
Moonshot Media Limited
Registered in Ireland (Company Number 813696)
Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 F1W4